Shipping is FREE on all orders to customers within USA.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.
We work with our suppliers to confirm product availability before fulfillment.
If an item is unavailable, out of stock, or cannot be fulfilled, we will contact the customer by email with the available options. Depending on the situation, the order may be canceled, refunded, or adjusted with the customer’s approval.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@vistagreenhouses.com.
International Orders:
Vista Greenhouses currently accepts orders shipped within the United States only. We do not process international orders at this time.
Some supplier-direct products may also have brand-specific shipping restrictions. If a product cannot be shipped to a customer’s location, we will contact the customer before the order is processed.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@vistagreenhouses.com, then visit our Returns page and lodge your return claim online.
Supplier-Direct Shipping and Claims:
For supplier-direct shipping orders, shipping claims, freight claims, replacement shipments, return authorizations, and damaged or incorrect shipment issues must follow the supplier’s required process.
Vista Greenhouses will help coordinate communication between the customer and supplier, but we do not arrange carrier claims, return freight, replacement shipping, or product replacements without the applicable supplier’s authorization.